Ebbsfleet Utd

• Forum
• Dashboard
• Video
• Official Shop
• Official Site

Discussion Thread

EUFC & MyFC - Customer Satisfaction and Loyalty Survey

1. 

   ravness Member
   Login to Send PM

   Hello. I am a Cass Business School student doing a study on customer satisfaction and loyalty at Ebbsfleet United (EUFC).

   Please would you respond to the following survey? There are 19 questions in this survey and this should take no longer than 2-3 minutes to complete.
   https://spreadsheets.google.com/viewform?hl=en&formkey=dHBpdTlXWl9ENHlWdTdHcGNKNHMyaGc6MA

   The aim of this survey is to understand what you as fans of Ebbsfleet United Football Club, and some of you as Members of MyFootballClub (the community which owns and collectively manages the club) feel and think about your club.

   The results from this study will be shared with both EUFC and MyFC to allow the club to act based on your feedback and better understand you as fans, and as people.

   This study will also indicate to the club how strong their fan base is in terms of satisfaction and loyalty, allowing the club to better position itself towards the future.

   I hope you will be able to take a few minutes to complete this questionnaire. Without the help of people like you, this research could not be conducted. This survey is completely anonymous so please provide your most honest opinions to each of the questions asked.

   Thank you for your time, this is greatly appreciated.

   Please note - For many of you that are not members of MyFC, this is a good chance for you to have your opinions heard from an independent source so I would encourage your response.

   This survey will also be sent via email to all members of MyFC shortly and has already been posted on their forum. I will also be doing surveys for all fans (with the help of a group of friends!) at Saturday's match vs. Luton so hopefully I will see some of you there!

   If you have any questions please feel free to contact me, Ravi Khan (ravness@gmail.com) or a representative from the MyFC Society Board. Alternatively, you may discuss on this thread.

   Please would a moderator be able to pin this topic until a sufficient amount of results have been collected? (Approximately a week)

   Posted 5 months ago #
2. 

   eufckev Member
   Login to Send PM

   Done and dusted.

   Posted 5 months ago #
3. 

   Harry J Allstars Member
   Login to Send PM

   

   Posted 5 months ago #
4. 

   Jeff Member
   Login to Send PM

   Hi Ravi,
   What is CASS?

   Posted 5 months ago #
5. 

   eufckev Member
   Login to Send PM

   It's an acronym.

   Posted 5 months ago #
6. 

   ravness Member
   Login to Send PM

   Hey, its actually just the name of the business school which is part of City University, London. I think its named after someone called Sir John Cass

   Posted 5 months ago #
7. 

   Hempstead Gaz Moderator
   Login to Send PM

   I won't pin it, as it is not directly related to Fleet, or fundraising.
   I will do the survey later on , and good luck with your studies.
   If sufficient interest is shown , it will stay near the top of the tree.

   Posted 5 months ago #
8. 

   Jeff Member
   Login to Send PM

   Bit of an all round good egg by the look of it.

   http://en.wikipedia.org/wiki/Sir_John_Cass

   I will have a look at the survey now Ravi.

   Posted 5 months ago #
9. 

   Hempstead Gaz Moderator
   Login to Send PM

   Survey duly completed.
   Good luck with it, Ravi.

   Posted 5 months ago #
10. 

    Bill Kent Member
    Login to Send PM

    Hey, its actually just the name of the business school which is part of City University, London. I think its named after someone called Sir John Cass

    The school had an outbound motor vessel running on the Thames many years ago called the "Sir John Cass" often used to see her running up and down the river.

    Posted 5 months ago #
11. 

    billynick Member
    Login to Send PM

    We have seen what those that have attended Business school have done to the Economy these past couple of years.

    MYFC satisfaction survey? from 32,000 members down to 4000 in two years and the bright business student needs a survey, is it any wonder the country is in a mess.

    Posted 5 months ago #
12. 

    Jeff Member
    Login to Send PM

    You've not read the survey have you?

    Posted 5 months ago #
13. 

    Hempstead Gaz Moderator
    Login to Send PM

    Back to type, Billy?

    Posted 5 months ago #
14. 

    Porridge Member
    Login to Send PM

    Just done
    You might have got different results last week to this.

    Posted 5 months ago #
15. 

    Dan Adams Member
    Login to Send PM

    Hi Ravi,
    What is CASS?

    A very large and ugly woman who used to sing for the Mama's and the Papa's in the 60's

    Posted 5 months ago #
16. 

    Jeff Member
    Login to Send PM

    You might have got different results last week to this.

    Not from me.

    It's pretty all about loyalty to EUFC and match experience.

    Not sure how you can really rate a match experience.

    If we lose 5-0, it's rubbish.
    If we win 5-0, it's brilliant.

    

    Posted 5 months ago #
17. 

    ravness Member
    Login to Send PM

    We have seen what those that have attended Business school have done to the Economy these past couple of years.
    MYFC satisfaction survey? from 32,000 members down to 4000 in two years and the bright business student needs a survey, is it any wonder the country is in a mess.

    Hey, I'm going have to ignore most of the comments above, as I don't really want to go off course here but this study is mainly for the club's needs (EUFC) and yes this is a satisfaction survey, but my research delves a considerable amount deeper than that.

    I'd be keen to send you my dissertation once its done and then you might better understand the focus of this survey, and its relevance to my study.

    Posted 5 months ago #
18. 

    billynick Member
    Login to Send PM

    You've not read the survey have you?

    Do i really need too? He THINKS his business school is named after Sir John Cass, yet his survey will give the club all the tools to understand the the fans. Students that don't have a clue how their school got its name are hardly going to reveal anything new are they.

    Posted 5 months ago #
19. 

    Hirsty Member
    Login to Send PM

    We have seen what those that have attended Business school have done to the Economy these past couple of years.
    MYFC satisfaction survey? from 32,000 members down to 4000 in two years and the bright business student needs a survey, is it any wonder the country is in a mess.

    How rude !! But then of course you know who the people are who caused the World Economic turmoil ? If you don't I am sure there is a list in the Daily Mail !! But don't generalise !

    Cheers,

    Posted 5 months ago #
20. 

    ravness Member
    Login to Send PM

    You might have got different results last week to this.

    Not from me.
    It's pretty all about loyalty to EUFC and match experience.
    Not sure how you can really rate a match experience.
    If we lose 5-0, it's rubbish.
    If we ein 5-0, it's brilliant.
    

    Hey I completely agree with what you mean about match day experience. I would have liked to branch that question out into smaller factors, but I'm limited by the amount I needed to cover in the time frame and word count.

    What I would better explain match day experience as would be factors such as sight lines, atmosphere, quality of football/team performance, safety etc.

    Also the I know the timing wasn't great and I'm going to just have to mention that in my limitations for the study, but I included several behavioural factors to try and weigh that out which should hopefully give more accurate results.

    Posted 5 months ago #
21. 

    Jeff Member
    Login to Send PM

    You've not read the survey have you?

    Do i really need too?
    /blockquote>

    I always find it helps before making ill informed comments on the subject.

    Posted 5 months ago #
22. 

    Hirsty Member
    Login to Send PM

    Hey....billynick........howcome you have only been a member for 2 days then ? I am sure I have read some of your ramblings previous to that ?

    Cheers,

    Posted 5 months ago #
23. 

    Jeff Member
    Login to Send PM

    What I would better explain match day experience as would be factors such as sight lines, atmosphere, safety etc.

    Never had any trouble with all three of those to be honest.

    Luton away was a bit of a pain due to the way the stands were constructed but I think you are more interested in the Stonebridge Road side of things.

    Posted 5 months ago #
24. 

    Jeff Member
    Login to Send PM

    Hey....billynick........howcome you have only been a member for 2 days then ? I am sure I have read some of your ramblings previous to that ?
    Cheers,

    Dartford troll on FF Hirsty.

    Your memory is fading with your advancing years. :

    Posted 5 months ago #
25. 

    billynick Member
    Login to Send PM

    Hey....billynick........howcome you have only been a member for 2 days then ? I am sure I have read some of your ramblings previous to that ?
    Cheers,

    Dartford troll on FF Hirsty.
    Your memory is fading with your advancing years. :

    More like a footie fan with an opinion that differs from yours. Not to worry the results of the survey should be fasinating.

    Posted 5 months ago #
26. 

    Hirsty Member
    Login to Send PM

    Sorry....have had the afternoon off !!....and had a couple of sherberts !

    Don't mess with the 50 somethings Jeff.....you know it always upsets you ! You may have got Ade to carry your satchel to The Swanscombe End the other week but I would have launched it had I known !

    I thought we banned trolls for breaching the rules ? In which case bin him ( or her !).

    Cheers,

    Posted 5 months ago #
27. 

    Jeff Member
    Login to Send PM

    You're nothing like L'Oreal are you BN.

    As for you Mr Hirsty, satchel indeed!

    See I called you by your title there. I respect my elders.

    Posted 5 months ago #
28. 

    Daves nan Member
    Login to Send PM

    If BN is a Dartford fan then that would explain his grudge against students as well as his fasinating attempt to spell fascinating.

    Posted 5 months ago #
29. 

    Hempstead Gaz Moderator
    Login to Send PM

    No, he is on here because the Feemyfc forum seems to have closed down.
    So long as Claudius, Darter, lucy and UU stay away , we'll just ignore him.

    Posted 5 months ago #
30. 

    190GKN Member
    Login to Send PM

    Hey, its actually just the name of the business school which is part of City University, London. I think its named after someone called Sir John Cass

    The school had an outbound motor vessel running on the Thames many years ago called the "Sir John Cass" often used to see her running up and down the river.

    Remember it well Bill , Passed it many a time when plying up and down the River myself many, many years ago, For you to remember it indicates you are an old river man too Bill.

    Posted 5 months ago #

Reply »

You must log in to post.